Politique d’expédition

Order processing

Orders are reviewed for payment, stock, address completeness, compatibility information where relevant and fraud prevention. Processing commonly takes 1-3 business days, but special-order, freight, oversized or configured equipment may require additional preparation. Processing time is separate from the delivery estimate. We will notify the customer if a material delay affects the agreed delivery commitment.

Delivery area and methods

We deliver to supported addresses in France shown at checkout. Some islands, overseas territories, remote zones, restricted-access premises or addresses requiring special lifting equipment may be unavailable. The available service shown at checkout controls. Orders may travel by parcel carrier, freight network or a combination of services.

Free standard delivery

Standard delivery is free for every order accepted through the website. Free delivery does not automatically include assembly, installation, removal of old equipment, placement inside the premises, stair carry, crane service, tail-lift service or disposal of pallets and packaging unless the checkout or written confirmation expressly says so.

Estimated delivery time

The standard estimate is 15-20 calendar days after dispatch. The dispatch email or tracking event indicates when transit begins. An estimate is not permission to deliver indefinitely: we will honour any binding delivery date or period communicated before the order, and mandatory French rules on delayed delivery remain fully applicable.

Tracking and split shipments

Tracking is provided when available. Tracking may take time to activate. Multi-item orders can be split because products leave different facilities or require different transport methods. A partial delivery does not mean the remainder is cancelled. Separate tracking numbers may be issued at no extra standard-delivery charge.

Freight and oversized equipment

Heavy or oversized restaurant equipment may arrive on a pallet. Unless expressly stated, freight delivery is generally to an accessible ground-level kerbside or building entrance. The customer must ensure that an authorised adult is present, the access route is safe and adequate, and suitable people or equipment are available to move the item after handover.

Check doorways, corridors, lifts, stairs, loading restrictions and turning space before ordering.

Tell us before dispatch about limited access, pedestrian zones, timed loading bays, steep slopes, islands or vehicle restrictions.

Do not ask a driver to perform unsafe lifting or installation that is outside the booked service.

Keep children, customers and untrained staff away while heavy goods are moved.

Address accuracy and failed delivery

The customer must provide a complete and accurate delivery address, contact name, telephone number, access instructions and any business opening hours required by the carrier. Contact us immediately if an error is discovered. We cannot guarantee correction after dispatch.

If delivery fails because the address or access information was incorrect, nobody was available for an arranged freight appointment, the customer refused an undamaged conforming shipment, or the premises could not safely receive it, reasonable redelivery or return-to-sender costs may be charged where permitted by law. Consumer statutory rights are unaffected.

Inspection at delivery

Count all parcels and inspect the outer packaging before acceptance where reasonably possible. For freight, note specific reservations on the delivery receipt, such as “right side panel crushed” or “one of three cartons missing”; wording such as “subject to inspection” may not adequately evidence visible damage. Photograph the pallet, packaging, carrier label and damage before unpacking.

Email info@restaurantequipmentx.shop promptly with the order number, photographs and a description. Prompt reporting helps us preserve evidence and pursue the carrier, but it does not extinguish mandatory consumer rights. Retain all packaging until we confirm next steps.

Do not install damaged equipment

Do not connect, commission or use equipment with impact damage, broken glass, exposed wiring, a distorted frame, refrigerant leakage or missing safety parts. Isolate it safely and contact us. Installation or use after obvious damage can worsen the problem and create safety risks.

Delays and the consumer’s remedies

If delivery is late, contact us so we can investigate. Where French law permits, the consumer may require delivery within an additional reasonable period. If delivery still does not occur within that period, or if the agreed date was essential and the legal conditions are met, the consumer may cancel the contract. Amounts due after a valid cancellation for non-delivery will be refunded within the statutory period, normally no later than 14 days.

Lost parcels

A tracking status alone does not always prove delivery to the correct recipient. We may ask the carrier for delivery evidence and ask the customer to check reception desks, safe places and nearby premises. If the shipment is confirmed lost, we will provide an appropriate remedy, such as replacement or refund, subject to the customer’s statutory rights.

Risk and title

For consumers, risk normally transfers when the consumer or a designated third party other than the carrier takes physical possession, except where the consumer independently appoints a carrier not offered by us as provided by law. Ownership transfers only as provided by applicable law and after payment where a valid retention-of-title rule applies.

International movement and customs

Products may be dispatched from different fulfilment locations. Where delivery involves cross-border movement, any taxes or charges payable by the customer will be disclosed where required before checkout. Customers will not be required to pay undisclosed mandatory charges that the seller is legally responsible for.

Returns and refusals

Do not refuse a shipment solely because you changed your mind; send a clear withdrawal statement and follow the Return and Refund Policy. Refusal does not automatically exercise the statutory right of withdrawal and may cause delay or storage costs. If there is visible serious damage, document it, follow the carrier process and contact us immediately.

Customer support

For tracking, delivery appointments, damage, missing parcels or address corrections, email info@restaurantequipmentx.shop. Include the order number and relevant evidence. This Shipping and Delivery Policy forms part of the Terms of Service.